Terms And Conditions

  1. 1. Contract of Hire : All bookings are accepted by Griffith Property (trading as RilaView) and are subject to these conditions which are deemed to have been accepted in full by the hirer and all persons in the party. Bookings can be made by telephone, fax, email or from the website and would be deemed to be accepted by us, provided that payment is made.
  2. 2. Confirmation : Your booking is only confirmed on receipt of your deposit as per clause 3 of these conditions.
  3. 3. Payment : Your booking must be accompanied by your payment of £250. Confirmation will be sent by email stating the balance due date. The balance, without further notification, to be paid a clear eight weeks prior to the hire commencement date. If your booking is made eight weeks or less before hire commencement date it must be accompanied by full payment. If we do not receive the balance by the eighth week prior to your rental start date, we may be entitled to cancel the booking without prejudice to our claim for cancellation charges, as in accordance with paragraph 4.
  4. 4. Cancellation by hirer : All cancellations of bookings must be in writing and notified to and received by Griffith Property no later than eight clear weeks prior to the rental start date. We will assist the hirer, when required, with the necessary insurance cover letter in the event of a cancellation of the booking in which the hirers insurers confirm in writing that the hirer is not covered. Cancellation of a reservation is as follows: Cancellation more than 60 days prior to arrival, original deposit is forfeited. Cancellation between 30-60 days prior to arrival then 50% of the rental is charged. Cancellation if less than 30 days prior to arrival then 100% of the rental is charged.
  5. 5. What is included : The villa rental includes: The cost of water, electricity, maintenance of swimming pool and garden. A full inventory of equipment and utensils. See www.rilaview.com regarding linen and towels. Please note: No items must be removed from the villa during your stay.
  6. 6. What is not included : The villa rental prices does not include any personal insurance, travel, transportation or airport to villa transport.
  7. 7. Occupancy : Only persons listed on the Booking form may occupy the villa. The villa cannot be re-let/sublet to any other group/party without the written approval of Griffith Property. The hirer agrees that he/she is occupying the chosen property for the purposes of a holiday only and for not more than the time period acknowledged by Griffith Property, and advised of, and that was confirmed to the hirer in writing. The Hirer accepts upon a booking that he/she will return to their principle place of residence at the end of the holiday being the date confirmed in the confirmation letter. Pets are not allowed. We generally do not accept animals at any of our properties - there are some exceptions so please enquire. However, in such cases you must obtain written permission from Griffith Property.
  8. 8. Hirer's Responsibilities : You (the party leader) must be 21 years or over when you make your booking, but we reserve the right not to accept a booking depending on the make-up of the party. You must be authorised to make the booking on the basis of these Booking Conditions by all other members of the holiday party and take full responsibility for the proper conduct of the party. By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due to the Company. We also reserve the right at all times to cancel or terminate the booking completely if the conduct of any member of any party is considered likely to cause offence, danger, damage or distress to others. Our representatives, where they consider the behaviour to be unacceptable, are authorised to cancel the accommodation wherever and whenever necessary. Our responsibility will cease, and there will be no obligation to cover any expenses incurred by the party as a result of cancellation brought about in these circumstances. No claims will be accepted for refunds or compensation whatsoever. The villa will be prepared and checked for your arrival. Please report any breakages, damage etc IMMEDIATELY to our local contact. We cannot deal with any disputed items on your return if they have not been reported during your holiday. The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. The hirer shall ensure that no member of the party engages in any activity in or around the swimming pool which may cause offence to neighbours or pollution to the water or damage to the structure or filtration equipment - this includes unacceptable antisocial behaviour. Also, to ensure that the Barbecue is cleaned and that all rubbish is placed in the communal dustbins at roadsides. The hirer is responsible to limit the loss of any repairs in the event of any damage to the villa, whatsoever caused, by informing the supervisor of the situation immediately. It should be reported immediately to the supervisor or poolman if the level of the pool is below the skimmer level (recessed area where pool water enters), as this would damage the filtration and pump. It should be reported immediately to the supervisor if the villa has suffered from any water ingress, or burst water pipe, or major leak from any appliance. The Hirer is responsible to ensure that all doors and windows are locked, including mortise lock and outer metal gates where installed, to avoid any loss to the owner on an insurance claim in the event of a burglary to the villa. It would be the Hirers responsibility should a theft occur of the villas contents when windows or doors are left open, irrespective of whether the hirer is present in the villa or its surroundings or not.
  9. 9. Damage to Villa : Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the villa, or its contents, which has occurred whilst there due to accidental damage, negligence, wilful damage or irresponsible behaviour on the part of those occupying the villa, or their guests. Such damage must be reported, without delay, to our local representative, or directly to Griffith Property. The cost of the repair or replacement must be agreed with and paid for. A figure of £200 is held against damage to the property, furnishings or for excessive cleaning requirements with our local representative
  10. 10. Rights of Access : The representatives nor their subcontractors have the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
  11. 11. Responsibilities : Neither Griffith Property or their local representatives can be held responsible for any circumstances beyond their control including, but not limited to, mechanical breakdown, illness or failure of any public service supply. The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of the villa owner's insurers in respect of the villa and its contents which might make the same void or void able. Griffith Property will do their utmost to re-accommodate in circumstances whereby the property becomes uninhabitable through events that are beyond anyone’s control in similar priced property. We cannot offer compensation other than offer alternative accommodation.
  12. 12. Injury and Damage : Griffith Property has public liability insurance.
  13. 13. Maximum Number of Persons : Under no circumstances may more than the maximum number of persons specified in the villa description, or booking form, occupy the villa except by prior written agreement. Griffith Property, or their local representatives, reserve the right to refuse admittance to the villa to the hirer and their party if they are in breach of this condition.
  14. 14. Information : All information supplied by Griffith Property and their representatives is given in good faith and is based upon information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made, but Griffith Property and their representatives are not liable for any variation however caused.
  15. 15. Arrival/Departure access times : The villa will be available for occupation from 15.00 hrs on the day of arrival (although this is dependant upon the cleaners' schedule) and must be vacated by 10.00 hrs on the day of departure, at the latest. Booking periods usually run from Saturday to Saturday. Variations to this are for long-lets and short-stays, outside this period, and would be confirmed in writing. Unless agreed in writing, you must vacate the premises by 10am on the last day of your rental period, in order to allow for the cleaners to attend and prepare for the next guest. Failure to vacate the premises could render you liable to extra costs should the villa/apartment not be made available. Such costs as to administration and claims by other parties may be incurred and passed on to the hirer.
  16. 16. Keys : Detailed instructions for key collection and directions to the villa will be sent immediately after receipt of the final payment.
  17. 17. Complaints : In the unlikely event that you have a complaint about the villa or its contents, whilst on holiday, it must be reported immediately to our local representatives who will take all reasonable steps to resolve the matter. Neither Griffith Property or their representatives shall have any liability for any complaint submitted after the completion of the hire period. If you have cause for any complaint when you have completed your holiday then this must be in writing and received by us within 30 days of your holiday. We cannot enter into correspondence after this date.
  18. 18. Force Majeure : We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these Conditions of Hire 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, technical problems, with transportation, closures of ports and ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.
  19. 19. Changes to booking by us : In the unlikely event that a villa becomes unavailable, due to circumstances beyond the control of Griffith Property, then the hirer will be offered alternative accommodation or a full refund. In the event that no suitable accommodation can be offered then a full refund of the villa rental will be given to the hirer. Any refund is restricted to villa hire cost and we are not liable for any cancellation charges for travel arrangements etc.
  20. 20. Extra Cleaning charges : If excessive cleaning is required after your stay, over and above the normal amount of time taken to clean the accommodation, then we reserve the right to charge you for the extra hours required to clean. The charge is £15 per hour (for the first two hours) then £10 per hour after that. This cost of cleaning (and overtime) rates are paid to staff over and above their designated scheduled (and inclusive) administration. Bed-wetting - If in the event there is damage or bed-wetting then the repair or entire cleaning cost will have to be charged. If the sofa has to be replaced temporarily then such costs will have to be charged also. If your child is more prone to bed-wetting then please ensure that you provide a protector, or simply inform us on the booking form and we will provide a rubber sheet.
  21. 21. Changes to booking : If, after our confirmation invoice has been issued, you wish to change your accommodation booking arrangements, for example your chosen departure date or the accommodation itself, we will do our utmost to make these changes though it may not always be possible, though must be at least 84 days prior to booked arrival date for a RilaView. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 (not per person).
  22. 22. Insurance : The villa hire cost does not include any personal insurance cover of any kind. IT IS A CONDITION OF BOOKING THAT INSURANCE IS TAKEN OUT AGAINST CANCELLATION AND IT IS STRONGLY RECOMMENDED THAT PERSONAL ACCIDENT AND MEDICAL INSURANCE IS ALSO TAKEN OUT.
  23. Your rights : Your statutory rights are not affected by anything contained within these booking conditions.